Legal
These Terms are the agreement between you and Cruz Co Services Inc. for using our website and apps, whether you send deliveries or drive with us as a Cruzer. Please read them carefully.
Packing, prohibited items, special items and what you are responsible for when you book a delivery.
Background checks, insurance, permits, confidentiality and how deliveries must be handled.
What is covered, coverage limits, Additional Protection and how to file a claim.
Cancellation and no-show fees, and when an account may be locked or deactivated.
Email admin@cruzcoservices.com or call (404) 457-4290.
These Terms and Conditions (“Terms”) are a legal agreement between you and Cruz Co Services Inc., a Georgia corporation (“Cruz Co”, “we” or “us”). They apply when you download, install, access or use the Cruz Co platform through our website at cruzcoservices.com or any of our apps or APIs (together, the “Platform”), whether you receive Delivery Services or perform them.
By using the Platform in any way, you agree to these Terms, including the Driver Agreement and Sender Agreement, which are part of these Terms. We may update these Terms at any time by posting a new version on our website and in our apps. Using the Platform after an update means you accept the updated Terms.
You may only access the Platform through our website, our apps or other means we authorize. You are responsible for downloading the correct app for your device, and we may deactivate accounts that use an incorrect or unauthorized version or device.
Our Platform connects individuals and businesses who want items picked up, carried and delivered (“Senders”) with individuals and businesses who want to perform those deliveries (“Drivers”, also called Cruzers). Each delivery, including the items and the time it is performed in, is called a “Gig”. Senders and Drivers are both “Users”.
Drivers are self-employed independent contractors. Cruz Co does not control whether or when a Sender posts a Gig or whether a Driver offers to perform it, and Drivers may work on other platforms at the same time.
CRUZ CO SERVICES IS A LOGISTICS MANAGEMENT PLATFORM AND DOES NOT PROVIDE TRANSPORTATION SERVICES. WE ARE NOT A TRANSPORTATION CARRIER. IT IS THE DRIVER’S SOLE DECISION WHETHER TO OFFER FOR AND PROVIDE THE DELIVERY SERVICES REQUESTED BY A SENDER.
Cruz Co is not responsible for the performance, actions or inactions of any User, online or offline.
Each time you use the Platform, you confirm that:
All contact between Users must end when the Gig is complete. Tell us right away if another User contacts you for any reason other than your Gig.
Non-discrimination. Cruz Co prohibits discrimination against any User or third party based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected by law. This includes refusing or cancelling Gigs to avoid a neighborhood or person because of these characteristics.
Respect others. Users must never act in an aggressive, intimidating, threatening or harassing way. This includes hurting or threatening any person or animal, disrespectful language or gestures, sexual assault, harassment or misconduct of any kind, and disrespecting personal space or privacy.
Any User found to have violated these policies will immediately lose all access to the Platform.
All Drivers must pass a background check performed by a third-party consumer reporting agency before performing Gigs. During registration you must provide a valid driver’s license, your Social Security Number and written consent. With your consent, checks may also be run at later times as allowed by law. The check includes a criminal background check and a Motor Vehicle Record (MVR) report. It does not include a credit check.
To help prevent theft and fraud, Drivers may be asked for additional identity verification, such as a selfie or a scan of a driver’s license or other government ID. See our Privacy Policy for how this information is used and protected.
We do not currently screen Senders but may begin doing so. Screening is never a substitute for your own good judgment.
ALL USERS ACKNOWLEDGE THAT BY USING THE PLATFORM THEY MAY BE EXPOSED TO UNKNOWN THIRD PARTIES AND GIG CONTENTS THAT MAY BE DANGEROUS, OFFENSIVE, HARMFUL OR OBJECTIONABLE.
Drivers must know and follow all federal, state and local laws that apply to each Gig, including rules on transporting items between states, restricted items and age limits.
A DRIVER MUST HAVE THE REQUIRED INSURANCE, LICENSES AND PERMITS TO CARRY ALL ITEMS CONTAINED IN A GIG.
Drivers may work in teams or engage helpers only if every person is registered on the Platform, passes a background check and accepts the Driver Agreement. Team members are jointly responsible, and a Driver is solely responsible for directing and paying anyone they engage.
While performing Gigs, Drivers may see confidential information about Cruz Co, Senders and recipients, including personally identifiable information (PII) and protected health information (PHI) under HIPAA.
YOU HAVE A STRICT DUTY TO KEEP ALL SUCH INFORMATION CONFIDENTIAL AND MAY NOT DISCLOSE OR USE IT FOR ANY PURPOSE OTHER THAN RECEIVING OR PERFORMING DELIVERY SERVICES. Failure to do so will result in permanent removal from the Platform.
Senders must clearly describe the items in each Gig so Drivers know whether they are qualified to carry it. Drivers who find an item that was not properly described must notify us right away at admin@cruzcoservices.com.
Drivers have the right to, and must, inspect Gig contents before leaving the pickup location and should photograph any damage and send it to admin@cruzcoservices.com. For sealed new-in-box items and baggage, Drivers inspect the outside packaging only.
A Driver is never required to take an item they have not been allowed to inspect and may cancel the Gig without penalty.
IF A DRIVER DOES NOT NOTE DAMAGE AT PICKUP, IT WILL BE ASSUMED THE DAMAGE OCCURRED WHILE IN THE DRIVER’S POSSESSION AND THE DRIVER WILL BE LIABLE FOR IT.
Senders must follow all laws that apply to the items they send, including interstate rules, quantity limits and age restrictions, and are fully responsible for any failure to do so.
Senders may not include, and Drivers may not knowingly carry, any of the following:
Cruz Co is not responsible for prohibited or undisclosed special items and may dispose of prohibited items or deliver them to the proper authorities.
Basic coverage. The Protection Plan reimburses a Sender’s actual cost to repair or replace items lost, damaged or stolen during a Gig because of a Driver’s negligence or willful misconduct, up to $100 per Gig, no matter how many items are included.
Additional Protection. Senders can buy Additional Protection for higher-value Gigs when booking. It cannot be added after the Gig is assigned. Coverage is limited to the amount purchased and to proven actual repair or replacement cost.
Qualifying for coverage. Senders must declare the value of all items, photograph them when booking, pack them properly and cooperate fully with any investigation, including providing proof of value, packaging and, for unexplained losses, a police report.
Couriers and other third-party logistics providers using the Platform to deliver items they were hired to deliver are not covered.
UNLESS YOU PURCHASE ADDITIONAL PROTECTION, CRUZ CO’S MAXIMUM REIMBURSEMENT FOR LOSS OR DAMAGE TO ANY OR ALL ITEMS IN A GIG IS $100.
Senders must file a claim within three business days after the Gig is delivered. To file:
We may reimburse the lowest price paid, the replacement cost at the time of loss, or the repair cost supported by a qualified third-party quote. For sets or multi-part items, we cover only the part lost or damaged. We may use a third-party provider to manage claims.
Please cancel as soon as possible by tapping Cancel on the Gig Details screen in the app or calling Customer Support.
We may temporarily lock or permanently deactivate an account, with or without notice, if a User breaches or is suspected of breaching these Terms, provides information we cannot verify, creates risk of loss or liability, is suspected of fraudulent, illegal or harmful activity, or includes prohibited items in a Gig. Other reasons include:
Most deactivation decisions can be appealed once by following the instructions in your deactivation email. Zero-tolerance violations such as fraud, theft, reckless driving, harassment or physical or sexual misconduct cannot be appealed. Appeal decisions are final. Questions about appeals can be sent to admin@cruzcoservices.com.
Cruz Co is not a party to the agreement between a Sender and a Driver. All Users must provide payment or bank details. Payments are processed by Stripe under the Stripe Connected Account Agreement and Stripe Services Agreement, which you agree to by using the Platform. We may change payment providers.
By signing up, you agree to receive SMS messages needed to use the Platform and perform or receive Delivery Services. Message and data rates may apply. Changing mobile carriers may interrupt messages, and we may stop SMS services at any time. See our Privacy Policy for how to opt out.
The Platform and Delivery Services are provided “as is” without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free or secure, or that any User will be timely, reliable or properly licensed or insured.
Cruz Co is not responsible for the conduct of any User and you release Cruz Co, its officers, directors, employees, agents and affiliates from liability arising from your use of the Platform or your dealings with other Users. Cruz Co is not liable for indirect, incidental, consequential, punitive, special or exemplary damages.
IF CRUZ CO IS FOUND LIABLE, ITS TOTAL LIABILITY WILL NOT EXCEED THE TOTAL FEES PAID BY YOU OR TO YOU DURING THE SIX MONTHS BEFORE THE CLAIM AROSE. Some states do not allow certain limitations, so they may not apply to you.
Cruz Co owns all rights in the Platform and apps. We grant you a limited, personal, non-transferable, revocable license to use the apps on devices you own or control, following app store usage rules. You may not resell, copy, modify, reverse engineer, frame or mirror the Platform, use bots or scripts that burden it, try to gain unauthorized access, or use it to send spam or unlawful material.
If you post content on the Platform, you grant Cruz Co a worldwide, perpetual, royalty-free license to use it, and you confirm you have the right to do so. To report copyright infringement, send the details required by law to our Copyright Agent at admin@cruzcoservices.com.
We may send notices by email to the address on your account or by mail. Legal notices to Cruz Co must be in writing and sent by email to admin@cruzcoservices.com, or by overnight courier or first-class mail to:
Cruz Co Services Inc.
Attn: Head of Operations
5960 Crooked Creek Road, Suite 140 A
Peachtree Corners, GA 30097
Our team can walk you through how deliveries, protection and payments work before you book or drive.