Legal
This policy explains what information Cruz Co Services Inc. collects when you use our website and apps, how we use it, and the choices you have. We wrote it in plain language so it is easy to follow.
Contact and account details, delivery addresses, payment details handled by Stripe, and location while a delivery is active.
To book, route, track and complete deliveries, process payments, keep the platform safe and support you.
Only the people and providers needed to complete your delivery, such as your Cruzer, Stripe and our background check provider.
Access, correct or delete your information, opt out of texts and marketing, and control location in your phone settings.
Email info@cruzcoservices.com or call (404) 457-4290.
Cruz Co Services Inc. (“Cruz Co”, “we”, “us” or “our”) is a Georgia corporation that provides same-day courier and delivery services across Metro Atlanta. Our office is located at 5960 Crooked Creek Road, Suite 140 A, Peachtree Corners, GA 30097.
This Privacy Policy applies to cruzcoservices.com, the Cruz Co Services app for customers, the Cruz Co Driver app for our drivers (we call them Cruzers), and any other place that links to this policy. Together we call these our “Services”.
The information we collect depends on how you use our Services.
We may receive information from people who book deliveries for you (for example, your name and address as a recipient), from businesses that use our Services, and from our background check provider.
We use information to:
Customers. We use the addresses you enter and, if you allow it, your device location to set pickup and drop-off points and show nearby service availability.
Cruzers. The Cruz Co Driver app collects precise location while you are online and while a delivery is in progress. We use it to offer nearby deliveries, show customers live tracking and estimated arrival times, confirm pickups and drop-offs, and investigate issues.
You can turn off location access in your device settings at any time. Some features, such as live tracking and receiving delivery offers, will not work without it.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as described below.
All Cruzers must pass a background check before they can accept deliveries. The check is performed by a third-party consumer reporting agency and includes a criminal background check and a motor vehicle record review. It does not include a credit check. We request your written consent before any check, and you have rights under the Fair Credit Reporting Act, including the right to receive a copy of your report and to dispute inaccurate information.
To help prevent fraud and confirm that the person driving matches the account, we or our verification provider may ask Cruzers for a selfie or a scan of a government-issued ID and compare them. We use this information only for identity verification, safety and fraud prevention. We do not sell it, and we delete it when it is no longer needed for those purposes or as required by law.
Some deliveries contain prescriptions, medical supplies or medical documents. Cruzers may see limited information such as the recipient’s name and address. Cruzers are required to keep this information confidential, use it only to complete the delivery, and follow our handling rules for pharmacy deliveries. When we provide services to healthcare organizations, we handle protected health information as required by our agreements with them and by applicable law.
When you create an account or book a delivery, we may send you text messages about your account and deliveries, such as confirmations and status updates. If you agree to receive marketing texts, we may also send offers and news. Message frequency varies, and message and data rates may apply.
Reply STOP to any message to opt out, or HELP for help. If you opt out of service texts, you may miss important delivery updates. We do not share your mobile number with third parties for their own marketing.
Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. We may use analytics tools such as Google Analytics, which collect information like pages visited and time on site. You can learn how Google uses this data at policies.google.com and opt out using the Google Analytics opt-out add-on.
Most browsers let you block or delete cookies. If you block them, parts of the website may not work as intended.
We keep personal information for as long as your account is active and as needed to provide the Services, resolve disputes and claims, prevent fraud, meet tax and accounting rules, and comply with legal obligations. When we no longer need it, we delete it or de-identify it. Delivery and payment records are generally kept for the period required by tax and financial regulations.
We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit (HTTPS), access controls and trusted providers for payments and screening. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects your information, we will notify you as required by law.
Please keep your password private and contact us right away if you believe your account has been accessed without permission.
You can:
Depending on where you live, state privacy laws (for example in California, Colorado, Connecticut, Virginia and other states) may give you additional rights, such as the right to know what we collect, to opt out of the sale or sharing of personal information, and to appeal our decision on your request. We do not sell or share personal information as those laws define it. We will not discriminate against you for exercising your rights.
To make a request, email info@cruzcoservices.com or call (404) 457-4290. We may need to verify your identity before we respond. You may use an authorized agent to make a request on your behalf.
Our Services are intended for adults. You must be at least 18 years old to create an account or drive with Cruz Co. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Our Services may link to websites and apps we do not operate, such as app stores, maps and social media. Their privacy practices are governed by their own policies, and we encourage you to read them.
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page, and if the changes are significant we will let you know through the app, by email or with a notice on our website.
If you have questions about this Privacy Policy or how we handle your information, contact us:
Cruz Co Services Inc.
5960 Crooked Creek Road, Suite 140 A
Peachtree Corners, GA 30097
Email: info@cruzcoservices.com
Phone: (404) 457-4290
Our Atlanta team is happy to explain how we handle your data or help with an access or deletion request.