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Frequently askedquestions

Q: What does Cruz Co Services do?

Cruz Co Services is a courier and same-day delivery company in Metro Atlanta. We pick up and deliver packages, documents and goods for individuals and businesses, with on-demand, same-day and scheduled options.

Q: What areas do you serve?

We serve Atlanta and the surrounding metro area. Not sure if we cover your address? Check in the app or call us at (404) 457-4290 and we will let you know.

Q: What can you deliver?

Documents, small packages, groceries, medical supplies, office gear and much more. We cannot deliver hazardous materials, large freight, illegal substances or other prohibited items. See our Terms of Use for the full list.

Q: How do I request a delivery?

Book in the Cruz Co Services app in a few taps, or call our team. You will see your price before you confirm, and we take care of the rest.

Q: Do you offer same-day delivery?

Yes. Same-day delivery across Metro Atlanta is our specialty. Delivery times depend on the distance to the destination.

Q: How much does delivery cost?

Price depends on distance, item size and urgency. The app shows your full price before you book, with no hidden fees.

Q: Do you offer business or enterprise rates?

Yes. Businesses with regular deliveries get tailored rates. Contact us for a custom quote.

Q: What payment methods do you accept?

All major credit and debit cards, plus mobile payments such as Apple Pay and Google Pay. Payments are processed securely by Stripe.

Q: Is there a cancellation fee?

Cancelling before a Cruzer is on the way is free. If you cancel after a Cruzer is on the way, or are not ready at pickup, a $10 fee applies.

Q: How do I get a receipt or invoice?

Your receipt is emailed as soon as payment is confirmed. Business customers can also get monthly billing summaries.

Clear answers about booking, pricing, tracking, business accounts and driving with Cruz Co. Pick a topic below or jump straight to the question you need.

40+ answers

Updated by our Atlanta team

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Call (404) 457-4290, Mon – Fri, 9 AM – 6 PM ET.

General

The basics about Cruz Co

What does Cruz Co Services do?

What areas do you serve?

What can you deliver?

How do I request a delivery?

Do you offer same-day delivery?

Pricing & Payments

Costs, payments and receipts

How much does delivery cost?

Do you offer business or enterprise rates?

What payment methods do you accept?

Is there a cancellation fee?

How do I get a receipt or invoice?

Delivery Process

Tracking, scheduling and proof of delivery

How do I track my delivery?

Can I schedule deliveries in advance?

What if no one is available to receive the package?

What proof of delivery do you provide?

Do you deliver on weekends and holidays?

Business Services

Routes, accounts and bulk deliveries

Do you offer courier services for businesses?

Can I set up recurring routes?

Do you offer bulk or multi-stop deliveries?

Can you handle sensitive or legal documents?

How do I open a business account?

Safety & Security

Protection, claims and your data

How do you keep my package safe?

Are deliveries protected?

What if my package is lost or damaged?

Is my personal information secure?

Special Services

Medical, rush and after-hours deliveries

Do you offer medical courier services?

Do you deliver food or groceries?

Can I request a rush delivery?

Do you offer after-hours delivery?

Can I add special delivery instructions?

Account & Support

Your account and getting help

How do I update my contact or delivery details?

What should I do if there is a problem with my delivery?

Can I edit or cancel a scheduled delivery?

I forgot my password. What do I do?

How do I contact customer support?

Becoming a Cruzer

Driving with Cruz Co

What do I need to become a Cruzer?

How do Cruzers get paid?

Can I choose my own schedule?

How do I apply?

Still have questions?

Talk to areal person

Can’t find what you are looking for? Our Atlanta team is happy to help with bookings, business quotes or a delivery in progress.

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