Question 1

What does Cruz Co Services do?

Accepted Answer

Cruz Co Services is a U.S. courier and same-day delivery company. We pick up and deliver packages, documents and goods for individuals and businesses, with on-demand, same-day and scheduled options.

Question 2

What areas do you serve?

Accepted Answer

We currently serve select U.S. markets and are expanding to more cities and states. Not sure if we cover your address? Check in the app or call us at (404) 457-4290 and we will let you know.

Question 3

What can you deliver?

Accepted Answer

Documents, small packages, groceries, medical supplies, office gear and much more. We cannot deliver hazardous materials, large freight, illegal substances or other prohibited items. See our Terms of Use for the full list.

Question 4

How do I request a delivery?

Accepted Answer

Book in the Cruz Co Services app in a few taps, or call our team. You will see your price before you confirm, and we take care of the rest.

Question 5

Do you offer same-day delivery?

Accepted Answer

Yes. Same-day delivery is our specialty. Delivery times depend on the distance to the destination.

Question 6

How much does delivery cost?

Accepted Answer

Price depends on distance, item size and urgency. The app shows your full price before you book, with no hidden fees.

Question 7

Do you offer business or enterprise rates?

Accepted Answer

Yes. Businesses with regular deliveries get tailored rates. Contact us for a custom quote.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus mobile payments such as Apple Pay and Google Pay. Payments are processed securely by Stripe.

Question 9

Is there a cancellation fee?

Accepted Answer

Cancelling before a Cruzer is on the way is free. If you cancel after a Cruzer is on the way, or are not ready at pickup, a $10 fee applies.

Question 10

How do I get a receipt or invoice?

Accepted Answer

Your receipt is emailed as soon as payment is confirmed. Business customers can also get monthly billing summaries.

Question 11

How do I track my delivery?

Accepted Answer

Follow your delivery in real time in the Cruz Co Services app. Your Cruzer’s location is shared while the delivery is in progress.

Question 12

Can I schedule deliveries in advance?

Accepted Answer

Yes. You can schedule deliveries up to a week ahead.

Question 13

What if no one is available to receive the package?

Accepted Answer

We will contact you for instructions. If you left delivery preferences, we will follow them. Extra attempts or a new drop-off location may have a small fee.

Question 14

What proof of delivery do you provide?

Accepted Answer

Electronic proof of delivery that can include a signature, a photo and a timestamped notification.

Question 15

Do you deliver on weekends and holidays?

Accepted Answer

Yes, 7 days a week, including most holidays. Holiday surcharges may apply.

Question 16

Do you offer courier services for businesses?

Accepted Answer

Yes. We handle regular deliveries, document transfers, office supplies and retail orders for businesses of all sizes.

Question 17

Can I set up recurring routes?

Accepted Answer

Yes. Choose daily, weekly or monthly deliveries and we will build a plan around your schedule.

Question 18

Do you offer bulk or multi-stop deliveries?

Accepted Answer

Yes. Multi-stop and bulk runs save time and money. Contact us for a custom quote.

Question 19

Can you handle sensitive or legal documents?

Accepted Answer

Yes. We deliver legal, financial and other confidential paperwork securely and discreetly.

Question 20

How do I open a business account?

Accepted Answer

Contact us through the website or by phone. We will set you up with custom pricing, billing and reporting.

Question 21

How do you keep my package safe?

Accepted Answer

Every Cruzer passes a background check and motor vehicle record review, inspects items at pickup, and follows our handling rules from pickup to drop-off.

Question 22

Are deliveries protected?

Accepted Answer

Yes. Our Protection Plan covers loss or damage caused by a Cruzer up to $100 per delivery, and you can buy Additional Protection for higher-value items when you book. Cruzers are also required to carry their own auto insurance.

Question 23

What if my package is lost or damaged?

Accepted Answer

Contact us within 3 business days of delivery with your order number, photos and proof of value. We will investigate and help resolve it quickly.

Question 24

Is my personal information secure?

Accepted Answer

Yes. We use encryption and share your details with your Cruzer only as needed to complete the delivery. Read our Privacy Policy to learn more.

Question 25

Do you offer medical courier services?

Accepted Answer

Yes. We deliver prescriptions, lab samples and medical supplies for pharmacies, clinics and healthcare providers, with signature on delivery.

Question 26

Do you deliver food or groceries?

Accepted Answer

Yes. Groceries, takeout and everyday essentials can be delivered straight to the door.

Question 27

Can I request a rush delivery?

Accepted Answer

Yes. Rush deliveries are picked up and dropped off as fast as possible. A small extra charge may apply.

Question 28

Do you offer after-hours delivery?

Accepted Answer

Yes. After-hours and emergency deliveries are available for urgent needs.

Question 29

Can I add special delivery instructions?

Accepted Answer

Of course. Add instructions when you book in the app so your delivery goes exactly as planned.

Question 30

How do I update my contact or delivery details?

Accepted Answer

Update your details anytime in your account in the app.

Question 31

What should I do if there is a problem with my delivery?

Accepted Answer

Call us at (404) 457-4290 or email info@cruzcoservices.com and we will work quickly to make it right.

Question 32

Can I edit or cancel a scheduled delivery?

Accepted Answer

Yes, in the app. Changes and cancellations may have time limits, so act early.

Question 33

I forgot my password. What do I do?

Accepted Answer

Tap “Forgot Password” in the app to reset it. If you still need help, our support team is here for you.

Question 34

How do I contact customer support?

Accepted Answer

Call (404) 457-4290, Monday to Friday, 9 AM to 6 PM ET, email info@cruzcoservices.com, or send a message from our Contact page.

Question 35

What do I need to become a Cruzer?

Accepted Answer

You must be at least 18, have a valid driver’s license, carry auto insurance that meets your state’s minimum, and pass a background check and motor vehicle record review.

Question 36

How do Cruzers get paid?

Accepted Answer

You see your pay upfront for each delivery. Same-day payout options are available so you can access earnings when you need them.

Question 37

Can I choose my own schedule?

Accepted Answer

Yes. There is no minimum commitment. Drive as much or as little as you want.

Question 38

How do I apply?

Accepted Answer

Download the Cruz Co Driver app and complete your sign-up. Visit our Cruzers page to learn more.

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